Refund policy

Returns & Store Credit Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required for all returns.

To start a return, please contact us at robfranksports@robfrank.com. Once your request is reviewed and approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Please note: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Store Credit Only

We do not issue refunds. Approved returns are eligible for online store credit only.

Once your returned item has been received, inspected, and approved, store credit will be issued electronically and can be used toward any future purchase on our website.

Damages & Incorrect Orders

Please inspect your order immediately upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us right away at robfranksports@robfrank.com so we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Bras

  • Underwear

  • Intimate apparel

  • Sale items

  • Gift cards

  • Custom or personalized products

We also do not accept returns on worn, washed, altered, or damaged merchandise.

Exchanges

We do not offer direct exchanges.

If your return is approved, you will receive online store credit which can be used to place a new order for your preferred item, size, or color.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must still meet all eligibility requirements, including being unworn, unused, with tags attached, and in original packaging with proof of purchase.

Questions

For any questions regarding returns or store credit, please contact:

robfranksports@robfrank.com